Terms & Conditions – JLB UK Solutions

1. Assessment & Repair Process

All items sent for repair will be thoroughly inspected to diagnose the issue. This initial assessment may be free or subject to a diagnostic fee, depending on the service provider’s policy.
Some repairs may require additional troubleshooting or specialized diagnostics, which could extend the estimated turnaround time.
If the repair is deemed unfeasible or beyond economical repair, customers will be informed and offered alternatives, such as replacement options or partial refunds where applicable.

2. Repair Approval & Payment

Before any work begins, a detailed quote will be provided outlining the estimated repair costs and labor fees.
Customers must approve the quote in writing or via digital confirmation before repairs commence.
Payment terms will be outlined in the repair agreement, with full payment or a deposit required before the repair starts. Some services may offer flexible payment options or installment plans.
Additional costs incurred due to unforeseen issues discovered during the repair process will be communicated to the customer before proceeding.

3. Warranty & Liability

Repairs are covered under a limited warranty, which typically applies to workmanship and replaced parts. The duration of the warranty varies depending on the type of repair and components used.
The warranty does not cover damage due to misuse, accidental damage, exposure to liquid, electrical surges, or issues unrelated to the original repair.
If the same issue reoccurs within the warranty period, the repair service may offer a free or discounted follow-up repair, subject to review.
Liability for repairs is limited to the actual work performed. The service provider is not responsible for further damages or malfunctions arising from unrelated issues.

4. Data & Privacy

Customers must back up their data before sending an item for repair, as repair processes may involve formatting, component replacements, or software updates that could result in data loss.
The repair service is not responsible for any data loss during or after the repair process.
If data recovery services are required, they may be offered separately and will incur additional charges.
Any personal information provided by customers will be handled securely and in accordance with relevant data protection laws.

5. Parts & Availability

Repairs may involve replacing components with either original manufacturer parts or third-party alternatives, depending on availability and cost. Customers will be informed about the options before proceeding.
If parts are unavailable or on backorder, customers will receive updates about expected delays and possible alternatives.
In some cases, refurbished or second-hand parts may be offered as a cost-effective alternative, with prior customer approval.

6. Collection & Unclaimed Repairs

Once the repair is completed, customers must collect their item within a specified timeframe, which will be communicated upon repair completion.
Items not collected within the stated period may incur storage fees or, after an extended period, be considered abandoned and disposed of in accordance with company policy.
If delivery or shipping options are available, customers may request them at an additional cost.

7. Limitations & Exclusions

Some repairs may be beyond technical feasibility, excessively costly, or otherwise impractical. Customers will be notified if their item falls under this category.
Certain issues, such as severe liquid damage or motherboard failures, may have limited repair success rates. If a repair attempt does not resolve the issue, alternative solutions will be proposed.
The service provider is not responsible for issues unrelated to the original repair, such as pre-existing defects, wear and tear, or future malfunctions.